SmartShuk

SmartShuk · Legal

Privacy Policy

How SmartShuk handles personal information across its marketplace, Telegram experience, customer orders, and supplier relationships.

Starter legal template Last updated: June 7, 2026
01

Introduction

This Privacy Policy explains how SmartShuk collects, uses, stores, and shares information when people use our marketplace, Telegram bot, customer service channels, or supplier services.

02

Who we are

SmartShuk is a Telegram-first marketplace that helps customers discover products, submit order requests, and connect with suppliers and operators.

Business details: [Business registration details will be added after registration]

03

What data we collect

Depending on how you interact with SmartShuk, we may collect:

  • Telegram ID, Telegram username, name, and language preference.
  • Phone number, email address, and delivery address when provided for an inquiry or order.
  • Order history, selected products, requested quantities, budget, delivery details, and order status.
  • Support messages, product preferences, and other information you choose to provide.
  • Supplier contact details, catalog information, availability, pricing, and operational communications.
  • Technical logs, including basic device, access, error, security, and usage information needed to operate the service.
04

Telegram data

When you communicate with SmartShuk through Telegram, we may process your Telegram ID, username, display name, messages, commands, interactions, and language preferences for operational and support purposes. This information helps us maintain conversation context, respond to requests, route inquiries, coordinate orders, troubleshoot issues, and improve the Telegram experience.

Telegram may provide information allowed by your Telegram settings. SmartShuk does not receive your Telegram password.

Your use of Telegram is also governed by Telegram's own terms and privacy practices.

05

Customer and order data

To process an inquiry or order request, we may collect selected products, requested quantities, budget, contact details, delivery information, order status, and communications related to the request. Please provide only information necessary for the service.

06

Supplier data

For suppliers and business partners, we may process representative contact information, product catalogs, availability and pricing information, order communications, and service-performance records needed to operate the marketplace relationship.

07

Marketplace ecosystem disclaimer

SmartShuk operates as an intelligent marketplace ecosystem connecting customers and suppliers. Product descriptions, specifications, availability, pricing, warranty information, and fulfillment details may originate from independent suppliers.

SmartShuk may facilitate communication and transactions, including through automation and CRM tools, but cannot guarantee the accuracy, completeness, or continued availability of information supplied by third parties. Customers should review relevant product and fulfillment details before confirming a transaction.

08

AI service providers

SmartShuk may use third-party artificial intelligence providers to support customer assistance, product recommendations, automation, content generation, and service improvement. Information submitted to AI-enabled features may be processed by those providers only as reasonably necessary to deliver and maintain the relevant functionality, subject to their contractual and privacy obligations.

AI-generated responses are informational, may not always be accurate or complete, and should be verified before being relied upon for purchasing or other important decisions.

09

AI conversation storage

Conversations with SmartShuk AI assistants may be stored and processed for conversation continuity, customer support, troubleshooting, service quality, and platform improvement. These records may include messages, assistant responses, relevant interaction context, and operational metadata.

Please do not submit passwords, payment card details, or other sensitive information that is not necessary for your request.

10

How we use data

We use information for the following purposes:

  • Processing inquiries and orders, including product matching and order-status updates.
  • Providing customer support and responding to privacy requests.
  • Coordinating with suppliers and delivery providers as needed to fulfill a request.
  • Preventing fraud, abuse, security incidents, and unauthorized activity.
  • Maintaining, analyzing, and improving SmartShuk and the customer experience.
  • Sending optional marketing communications only where permitted and when you have chosen to receive them.
11

Data sharing

We share only the information reasonably needed for the relevant purpose. Recipients may include:

  • Hosting, infrastructure, security, analytics, and other service providers that support SmartShuk.
  • Telegram, because the bot and related communications operate through its platform.
  • A payment provider when payment functionality is enabled and a payment is initiated.
  • The relevant supplier or delivery provider only as needed to confirm, prepare, deliver, or support an order.

We may also disclose information when required by law or necessary to protect users, SmartShuk, or others. We do not sell personal information.

12

Marketing and service communications

Users may receive order updates, delivery notifications, support communications, and account-related communications that are necessary to provide or administer the service.

Marketing communications may be sent only where permitted by applicable law. Users may opt out of marketing communications at any time by using the available unsubscribe method or contacting SmartShuk. Opting out of marketing does not prevent essential service communications.

13

Cookies and local storage

SmartShuk web experiences may use cookies, local storage, and session storage to remember language preferences, maintain authentication sessions, support security and essential functions, understand service performance, and improve reliability and usability.

You may control browser storage through your browser settings, although disabling essential storage may affect service functionality.

14

Data storage and security

We generally retain information while an account or service relationship is active, during the period needed to process and support an order, and for any additional period required by tax, accounting, dispute-resolution, or other legal retention obligations.

When we approve a deletion request, we delete or anonymize eligible information within a reasonable period. Limited records may remain where retention is legally required, necessary to resolve disputes, or needed to prevent fraud and protect the service.

We apply practical administrative and technical safeguards, but no online service can guarantee absolute security.

15

Security incidents

In the event of an actual or suspected security incident, SmartShuk may investigate, document, contain, and mitigate the incident, take steps to protect the platform and affected information, and notify affected users or authorities where required by applicable law.

16

User rights and deletion requests

Subject to applicable law, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Object to or opt out of optional marketing communications at any time.

To exercise these rights, contact us using the process below. We may need to verify your identity before completing a request.

17

Business Registration Information

Official business registration details, tax information, registration number, and business address will be published after registration is completed.

18

Contact for privacy requests

Official contact details will be provided through the SmartShuk contact page and official Telegram communication channels.

State the type of request and include enough information for us to identify your account and respond. Do not send passwords or unnecessary sensitive information.

19

Changes to this policy

We may update this policy as SmartShuk develops or legal requirements change. The current version will be posted on this page with its updated date. Material changes may also be communicated through an appropriate service channel.